sido247 Platform Privacy Notice

This page describes what we collect when you use sido247 and how we keep that data protected. We at sido247 handle your personal information according to the laws that apply in your jurisdiction, and we keep your account details, payment records, and betting history separate from any third-party processors we may use. Our commitment is to be transparent about what data we gather, why we need it, and what happens to it after you close your account or stop using our platform.

When you open an account on sido247, we ask for your email address, a chosen password, and basic identity information including your full name and date of birth. During the account verification step, we collect copies of your identity card, a proof-of-address document, and a selfie taken against a neutral background. These documents allow us to confirm that the person accessing the account matches the person who registered it, and to comply with anti-money-laundering and jurisdiction requirements that apply to our service.

What data we collect at sido247

We collect your email address and password when you first register. We store this information encrypted on our servers to authenticate your login and allow you to recover your account if you forget your password. We also ask for your full name, date of birth, and phone number, which we use to verify your identity during the KYC process and to contact you if we have questions about your account or detect unusual activity.

When you make a deposit on sido247, we record the payment method you chose—whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account such as mobile banking, local payment, online payment, or e-wallet. We do not store your full payment card numbers or wallet passwords. Instead, our payment gateway records only the reference number of the transaction, the amount, and the date. We keep this record so we can help you if a deposit fails, confirm the funds have arrived, and match your withdrawal request to a previous deposit for verification purposes.

Your betting and gaming activity is logged on our platform. We record which games you play, which football matches you follow, how long you stay in a live-dealer session, and the outcomes of your bets. We use this data to detect fraud, to understand which game categories are popular, and to flag accounts that may be at risk of unusual losses. We do not sell this data to third parties, nor do we use it to target you with advertising without your consent.

How we use your data

We use your personal data to operate sido247 and to protect both your account and our platform. We verify your identity to prevent fraud and to comply with anti-money-laundering laws. We review your deposit and withdrawal requests to ensure the money is moving to and from accounts that match your registered details. We monitor your betting patterns to flag accounts that may indicate problem gambling or suspicious activity, and we can restrict your account if we detect breaches of our terms.

We may contact you by email or phone if we need to clarify information on your KYC documents, if we detect a login from an unusual location, or if we need to ask about a large withdrawal. We also send you statements of your account activity if you request them, and we keep transaction logs so you can see a history of all your deposits, withdrawals, and bets.

Third-party processors and data sharing

Our payment gateway partners (the processors who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive only the minimum data they need to process your transaction. We do not give them your identity card scan or your betting history. They receive your name, the amount, and a reference number. These processors are bound by their own privacy policies and data-protection contracts with us.

We may also work with compliance and fraud-detection services that sit outside Indonesia. These services help us detect money-laundering and other illegal activity. We share only transaction metadata with them, not your identity documents or betting details. Our servers themselves may be located outside your jurisdiction, and your data may be processed in data centres in Singapore, Europe, or North America. When we transfer data across borders, we use encryption and contractual agreements to ensure the same level of protection applies.

Your rights and our retention policy

You have the right to request a copy of all the data we hold about you on sido247. Send your request to our customer support team, and we will provide you with a download of your personal information, transaction history, and betting records in a structured format. You also have the right to ask us to correct data if it is inaccurate, to delete your account and associated data after a cooling-off period, and to request that we stop processing your data for purposes beyond what is needed to run your account.

We keep your data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with tax and anti-money-laundering regulations. We delete your identity card scans and proof-of-address documents after three years of account closure, unless local law requires us to keep them longer. We do not delete your betting history, as this forms part of your transaction record and may be needed if you ever dispute a bet outcome or make a withdrawal claim.

We do not sell your data. Your betting preferences, payment history, and account activity belong to you.

Cookies and tracking

We use cookies on sido247 to keep you logged in, to remember your language preference, and to track which pages you visit so we can improve the platform. These are session cookies (they expire when you close your browser) and persistent cookies (they remain for up to one year). We do not use cookies to profile you for advertising or to sell data to ad networks. If you disable cookies in your browser, you can still access sido247, but you may need to log in each time you visit.

Contact and complaints

If you have questions about how we handle your data on sido247, or if you want to exercise any of your rights, contact our support team through the live chat or email address listed on our platform. If you are based in Jakarta, Surabaya, Bandung, or another Indonesian city and you believe we have violated your privacy rights, you can lodge a formal complaint with the data protection authority in your region. We will investigate and respond within thirty days of receiving your complaint.

We may update this privacy notice from time to time to reflect changes in our data practices or in the laws that apply to sido247. We will notify you by email if the changes are material, and we will ask for your consent before we use your data in a new way. Your continued use of the platform after we publish an update means you accept the new terms.